From Debbie Sardone, The Maid Coach
Training is one of the most important things you can do in your business. So many business owners don't have a training program in place, they simply rely on seasoned employees to bring newbies up to speed. Here are ten tips to getting your training program up to speed. I also have an in-depth bootcamp you can purchase that will help you achieve perfect maintenance cleaning with your staff.
- Train the trainer - just because they can clean doesn't mean they know how to train the new person.
- Teach technique over results - emphasize technique, show step-by-step how to clean with less focus on results. Don't talk about the clean mirror, talk about the exact steps it takes to get that clean mirror.
- Financially incentivize trainers to want to train new staff. Reward your trainers instead of asking them for favors. Give a bonus during the weeks that they train.
- Keep the trainer's schedule consistent and predictable. Make sure your trainer has their set of usual houses and avoid adding a lot of first time cleans to the schedule. The predictability of schedule creates a better environment for training and less stress for the trainer.
- Give the trainers a step-by-step process to follow and teach. Give them something tangible they can hold in their hand. (The best training manual on the planet can be purchased here).
- Meet with your trainers often to refine their skills. Talk about the challenges of training and give guidance and suggestions. Collaborate to improve the training program.
- Evaluate the trainers and let the trainee rate their trainer. Get feedback from the trainees directly.
- Help the trainer understand they are not the trainee's peer. Let them see themselves as an authority and to be able to come to you with concerns about the people you've hired if they are showing signs of poor character, low integrity, or just not following the training instructions.
- Teach the trainer who they should be loyal to - loyalty should be with you, the business owner, not the person who they've worked with for a few days. They should be looking out for your best interests, not those of the person they've just met.
- Help them understand that many trainees don't work out. Otherwise trainers could get discouraged and quit. Let them know it's a numbers game and that normally we only retain about 50% of trainees, or whatever your usual rate is.
For more from Debbie, visit her website.