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At the Show!

Posted By Erin L. Lasch CAE, Tuesday, September 12, 2017

By Erin L. Lasch, CAE, Director of ARCSI Communications


This week, I am at the Show. What does that mean? It means that we are living and breathing ARCSI and INTERCLEAN 24 hours a day this week. We come together with our cleaning counterparts and put together what we hope is a quality education program filled with ample opportunity to network with your peers.


We focus on education, knowledge, training and learning. We want our members that attend this event to have clear takeaways when they leave. We want our attendees to be able to identify what it is they learned, how they can take it back with them to their business and then use it immediately.


To that end, we have great speakers. We have Nancy Friedman kick off the 2017 Residential Cleaning Connection track at the 2017 Show talking about the “forbidden phrases.” What are the things you should never say to a customer????? You would know if you were here. In another session, Pam Washington didn’t even have standing room left. Attendees were sitting on the floor and lined up in the hallway to hear her session and learn how to build their dream business. We closed the day with our roundtables, beginning with one large roundtable lead by Liz Trotter. The topic – hiring! Hiring is a huge concern for this industry and during this forum, attendees were able to ask questions and get answers and ideas from lots of other attendees.


Does that education sound valuable? You better believe it does!


Now let’s talk about the other side of the Show – the networking, connecting and fun! Our attendees have a strong bond with each other. They have put their hearts and souls into their businesses and they have a genuine affinity for those who do the same. They are like family. They come to the Show every year to visit, reconnect with old friends, make new contacts and build relationships.


The Show every year is more than a conference. It’s almost like a “family reunion on steroids.” So when I say I am at the show this week, I am at the Show. I am helping to put together the education and networking events so my ARCSI family has a place to come together!


If you missed the Show this year, make a promise to yourself to come next year! You won’t be sorry you did.


See you in Dallas!





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