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What I Learned at the Convention This Year

Posted By Erin L. Lasch CAE, Thursday, December 17, 2015

Just working for ARCSI, I learned so much at the Cleaning Convention this year – and I didn’t ever have a real opportunity to sit down and really attend the sessions. Here are a couple of takeaways I brought back this year:

Ask your employees, “Why do you work here?” Use that information to make a top 10 list for why you should work for me.
From Mel Kleiman

 

Have you ever tested out your office’s customer service? Call you office one day when you are not in the office to see how they treat and react to questions from customers. Be a “Secret Shopper” for your cleaning company.
From Nancy Friedman

 

This may be just the tip of the iceberg. Go to the ARCSI Member Blog and share what you learned at the Convention this year!

Tags:  Cleaning Convention  Convention 

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