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July 9, 2010 - The Residential Cleaning Connection - Convention Edition
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2010 ARCSI/ISSA Interclean Convention - Register Now for the Best Deal

It's time to make your plans for the ARCSI 7th Annual Convention and Education Conference in Orlando. Join us November 9-13 for the most up-to-date information on technology, finance and customer service. You can also choose to spread your registration over three (3) months - the best possible deal! Click here to take advantage of this offer and register now.

You won't find this anywhere else: Hundreds of vendors, legions of other Residential Cleaning Business Owners and the latest education sessions with tangible take-aways - all under one roof!

In addition to the many networking opportunities available at the 2010 Convention, ARCSI is also providing education on marketing, pricing your product, and utilizing technology and social media. Those are just a few of the sessions the 2010 Convention Committee, headed by Dee Strickland, has planned for you.

What are you waiting for? Register now to take advantage of this year's best deal!


Win a FREE Convention Registration
In order for ARCSI to better serve you, we need your feedback. All members who complete and return the survey by July 31, 2010 will be entered into a drawing for a one of three (3) FREE 2010 Convention Registration! (Free additional registration if you are a Gold Member)

But you must MAIL back the Survey to:
ARCSI, 7870 Olentangy River Rd.
Suite 300
Columbus, OH 43235

Click here to download and print your survey now.

Your Convention Questions Answered

Many of you may have questions regarding the Convention: "How will I recognize other ARCSI members?" "Do I have to stay at the official ARCSI hotel?" "Will I have opportunities to network with other cleaning business owners?"  We've answered these and many more below.


The 2010 ARCSI/ISSA Interclean Convention
November 9-13 Orlando, FL
Official ARCSI Hotel: Doubletree, International Drive
10100 International Dr., Orlando, FL 32821
ARCSI Member Rate: $129/night

Q. Is it necessary to stay at the Doubletree, or is there another hotel choice?
A. The best answer from this comes from a member who stayed at a different hotel during a previous convention. Here are her words: "My first convention was when it was in Orlando three years ago and I didn't stay at the hotel (to save money). Big mistake! Everything was scheduled there in the evening and I found myself not attending many evening things due to staying at another hotel.” In addition, at Doubletree International Drive you have access to the free ISSA shuttles to the convention center and help all attendees receive their special ARCSI rate of $129.

Q. Are pets allowed at the Doubletree?
A. Yes. Pets under 50 lbs. are welcome at the Doubletree Resort. Please be aware that there is a $75 deposit if you are traveling with your pet.

Q. Is there anything special I should know about being in this "block" of rooms?
A. Staying at the Doubletree, International Drive is a great way to meet other members. It is convenient, as all of the ARCSI-specific events (such as receptions and the Hospitality Suite) are located within the Doubletree. Staying at the Doubletree also helps ARCSI meet its room requirement for the special member convention rate of $129/night. And only members staying at the Doubletree will have access to the free ISSA Convention shuttle.

Q. Can I have amenities such as dinners, drinks, and other miscellaneous fees charged to my room and pay at check-out?
A. Within the Doubletree hotel property, you may charge any dining, bar and sundry shop items to your room and pay at check-out.

Q. Will all of my meals be included with the registration fee?
A. In order to keep the cost of registration down for our members, attendees will be responsible for their own meals at the Convention. There is a restaurant and a deli on-site, and there are both fast food and sit down restaurants within walking distance. There is also the free hotel Shuttle and the "i-Ride Trolley” that, for $1.25 one way, will take you to locations up and down International Drive. There will be heavy hors d’oeuvres at the President’s Reception on Friday at the Doubletree Hotel.

Q. I plan to bring my children to Orlando to enjoy Disney. I may need help with childcare. Will this amenity be available during the convention? Is there a charge for it?
A. There is a day camp on site for children. Children must be between the ages of 4-12 years old to participate. However, with advance notice (at least one week) the hotel can arrange to bring in their sitter, which they have used previously for weddings, conventions and other functions. You can find more information about the cost of the cay camp and the babysitting by contacting the activities director at the Double tree at 407-352-1100.

Q. Where/How can I rent a car?
A. There is a Thrifty rental car desk located in the lobby, where you can easily and quickly rent a car for a day or for your entire stay.

Q. Where do I catch the shuttle?
A.Only members stayiong at the official ARCSI hotel, Doubletree International Drive, will have passes for the shuttle, which can be caught outside the main lobby.

Q. What times does the shuttle run?
A. The free ISSA Convention shuttle will begin at approximately 7 am and run throughout the day until approximately 30 minutes after the close of the show floor each day.

Q. Do I need anything special to ride the shuttle or is there a limit or do I need to pay?
A. Only members staying at the official ARCSI hotel, the Doubletree on International Drive, will have a bus sticker, allowing access to the ISSA free shuttle. The shuttle runs during the times listed above and there is no need to pay or tip.

Q. Is there time set up for sightseeing?
A. Attendees may wish to come to Orlando early or stay after the Convention in order to take in the theme parks and other attractions in the area. In addition, there are no ARCSI-scheduled events on the evening of Thursday, Nov. 11.

Q. Is there an emergency contact number - just in case?
A. The Convention center phone number is 800-643-0482. The Doubletree Resort front desk number is 407-352-1100.

Q. What do all the different terms mean?
A. Hospitality suite: The Hospitality Suite is a large common room where ALL ARCSI members are welcome after the events of the day have ended. Here we gather to talk, socialize and network. Beverages and snacks are provided. The hospitality suite is open and free to all ARCSI members.
Showroom floor: This is the vendor area of the Convention, where vendors as well as BSCAI, ISSA and ARCSI all have booths containing information and, in some cases, products for sale. Admittance to the showroom floor is included in the cost of your Convention registration.
Education sessions: These are the 60 and 90 minute morning sessions, designed to provide information and education to attendees. Education is included in the cost of registration.
One-on-One Coaching Session: ARCSI attendees can sign up (on a first come, first served basis) for talks with ARCSI leaders and mentors about specific topics such as marketing, growth strategies and add-on services. Each session is 20 minutes long and is free to ARCSI members.
ISSA: ISSA is the International Sanitary Supply Association. ISSA has a membership that includes more than 5,500 distributor, manufacturer, manufacturer representative, building service contractor, in-house service provider, and associated service members.
BCSAI: BSCAI is the Building Service Contractors Association, International. BSCAI represents a worldwide network of more than 1,000 member companies from across the U.S. and 15 other countries, who provide cleaning, facility maintenance, and other related services to building owners and managers.

Q. What is "our booth" and what is it for?
A. The ARCSI booth is the "hub” for all things ARCSI during the Convention. At the booth you will find the one-on-one coaching sessions, membership information, voting for the 2010 Image Awards, products sold by our industry partners and always someone to answer whatever questions about ARCSI you may have.

Q. Where do I eat? Do we eat in a group? Am I on my own?
A. At the Convention Orientation session, to be held at 5:30 pm on Tuesday, Nov. 9 at the Doubletree hotel, there will be a sign up sheet for those wishing to join a group for dinner. You can also feel free to ask other members, Ambassadors and Board members if they have dinner plans or would like to join you for a meal. Some of the best opportunities for sharing and networking happen while socializing.

Q. Can I attend ISSA and BSCAI functions?
A. Absolutely! We hope you take advantage of all of the great education offered at the Convention.

Q. How can I meet the ARCSI President and other executives/board members?
A. The very best way to meet your board is to attend the Welcome Reception, President’s Reception and visit the ARCSI booth. ARCSI Board members will be visible and accessible throughout the entire convention and would love to talk to you!

Q. Is there a networking function scheduled to meet colleagues?
A. Not just one, but several, in fact. Members will have a chance to network at the Welcome Reception, President’s Reception, in the ARCSI booth and in the hospitality suite, which is open to ALL ARCSI members. Staying at the official ARCSI hotel, the Doubletree on International Drive is also a great way to meet fellow ARCSI members.

Q. When will I get a program of events and schedules?
A. Everything you need for the Convention, including an education and events schedule, maps of the hotel and convention center and member photo roster, will be included in your registration packet. You can pick up your registration packet in at the Welcome Reception on Tuesday evening at the Doubletree Hotel or ARCSI registration desk in the Orange County Convention Center. All registered members will also receive special Convention Update e-mails, providing Convention information, in the coming months.

Q. How will I recognize other members of ARCSI?
A. ARCSI members will all be wearing an ARCSI button on their name badges to identify them as members.

Q. How will I know where things are?
A. Maps of both the Convention Center and the Doubletree hotel will be included in your registration packet. You can pick up your registration at Packets may be picked up from 4 – 6 p.m. on Monday, Nov. 8 in the lobby of the Doubletree Hotel on International Drive. You may also pick up your registration packet beginning at 10 a.m. on Tuesday, Nov. 9 the ARCSI Registration Desk in the lobby of the Convention Center, located at 9800 International. Packets will also be available at the Welcome Reception at the Doubletree on Tuesday evening.

Q. How will I know when things are going on?
A. A complete schedule of events will be included in your registration packet.

Q. What if I'm late to a session?
A. It is always best to be early or on time for a session both so you don’t miss information and out of respect to the speaker. However, if you do find yourself running late, please enter the meeting room as quietly as possible. We do not prohibit late attendees from attending sessions.

Q. How do I decide what is the best session for me?
A. Each morning, ISSA opens the Convention with a general topic speaker. This is followed by an ARCSI general session. We encourage all ARCSI members to attend these sessions. Following the ARCSI general session, education is broken into "tracks.” Track A is generally geared toward the newer residential cleaning owner; those that are still in "start-up” mode or just beginning to grow. Track B focuses on topics for cleaning businesses in the growth stage of their businesses. Track C generally highlights topics of interest to well-established companies with a large number of employees. However, if a session appeals to you, ATTEND! You are not required to attend only sessions in a particular track.

Q. Who are the different speakers?
A. The ARCSI education sessions are lead by many experts. Some are ARCSI members with vast experience in the topic they are presenting; others are industry collaborators who can offer business or product solutions and still others are outside experts with knowledge and experience that can benefit ARCSI members. Session topics, speakers and descriptions will be updated on the ARCSI website on a regular basis.

Q. How do I know what speakers will discuss?
A. The ARCSI website ( will be updated on a regular basis with session and speaker information. Once at the Convention, you will be provided with a program schedule, where you will find topics for each session along with a brief description of what the speaker will cover during the presentation.

Q. Who should I talk to if I have questions?
A. Executive Director Ernie Hartong and Director of Membership & Programs Chris Zimmer, along with Convention Chair Dee Strickland will all be at the Convention and happy to answer any questions you many have. In addition, many ARCSI Ambassadors and members of the Board of Directors will be in attendance and will be wearing "Ask Me!” buttons. Look for them – they’d love to talk to you!

Q. What are the most popular events?
A. All events offer unique opportunities for ARCSI members. The education sessions will provide up-to-the-minute information and resources while the various networking events will offer opportunities to meet other members ask questions and get solutions to problems you may be dealing with within your business.

Q. What time can I plan on the day ending?
A. The Convention show floor closes at 5 pm Tuesday – Thursday and 1 pm on Friday. ARCSI evening events will take place at 8 pm on Tuesday and Wednesday and 7:30 pm on Friday. We hope you’ll join us in the Hospitality Suite at days end to chat.

Q. Will any of the events require a separate fee/charge to attend it?
A. All ARCSI events from Tuesday, November 9 through Friday, November 12 are included in your registration fee. The only exception is the ARCSI Bonus Session on Friday from 1-5, which will be priced separately.

Nominations Sought for Professional Image and Perry D. Phillips., Jr. Awards

Do you or someone you know have a fantastic logo, electronic newsletter or website? Have you seen a fantastic residential cleaning vehicle or uniform? Have you invested your time and effort in an incredibly effective marketing campaign? We want to know!

It is time, once again, to submit your nominations for the Professional Image Awards and Perry D. Phillips, Jr. (formerly Cleaner of the Year) Award. Professional Image Awards will be presented at the 2010 Convention in the following categories:

  • Best Print Newsletter
  • Best Electronic Newsletter
  • Best Logo
  • Best Vehicle
  • Best Uniform
  • Best Marketing Campaign or Individual Marketing Piece
  • Best Website

Download the nomination form now by clicking here.

Looking for some inspiration? Here is a list of last year's winners!

Best Print or Electronic Newsletter
Teresa's Family Cleaning

Best Logo
Life Maid Easy



Best Uniform
Royal Maids

Best Vehicle
Do You Need Me?



Best Website
American Maid

Best Marketing Campaign or
Individual Marketing Piece
Maid to Clean

The Perry D. Phillips Jr. Award, recognizing professional excellence in the residential cleaning industry, is presented each year to one staff person of an ARCSI member business. Consistently going "aboe and beyond", exhibiting professionalism and being a great cleaner and employee are a few of the attributes that past winners have exhibited. Past winners include:

2009 - Susan Morales, Custom Maid
2008 - Regina Johnson, Brittany Maids
2007 - Mindy Stewart, American Maid Cleaning
2006 - Kenya Montabalum, Maid to Clean
2005 - Maria Castaneda, Life Maid Easy

To download an application for the 2010 ARCSI Professional Image and Perry D. Phillips, Jr. Awards,

click here.

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Hot Topic Tuesday: Enjoy Labor Day!

Hot Topic Tuesday: CONVENTION WEEK!


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