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November 1, 2013:The Residential Cleaning Connection
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News, Netoworking & Events

The Residential Cleaning Connection

News, Networking & Events for the Cleaning Professional

November 1, 2013 - Vol 4, Issue 22

ARCSI Industry Partners Resources

ARCSI Industry Partner-Moody's Insurance Visit us in Vegas!

2013 Convention Sponsor
Visit us in Booth 2587

2013 Convention Sponsor

Visit us in Booth 2156


Click Here to Learn More...

2013 Convention Sponsor

WCS-6-13 Workers Comp Insurance


2013 Convention Sponsor

Clean Max Logo

Buy 3 Get 1 Free!

Click HERE

2013 Convention Sponsor
Visit us in Booth 3285

Cleaning for a reason

2013 Convention Sponsor

You're a small company and 3 of your strongest employees have been out for the last 3 days.

You're large company but have been too busy growing to follow up with your accounting firm and it looks like they have left you hanging.

You're 52, without enough office help, and now it seems that with the preponderance of internet marketing the world is leaving your company behind.

You are perfect and have no problems...(come on we need you too).

Don't throw up your hands...Find your last $300 and come to the ARCSI Convention.

Commiserate, refresh, and LEARN. Maybe you will find a new management style; or a vacuum that costs less and is simpler to repair; or take a class the hits the nail on the head with just the answer to why you have been struggling each morning; or opens doors you never dreamed you could handle. Find out that you can!! Go back to the office a new man or new woman.

Dreams ...they can come true but they can rob you of your sanity if you let them. We all need help. ARCSI is a community of like-minded people who want to build a positive workforce for cleaning residential homes the right way; and who want to be respected for the work we do, and who want to enjoy the way they make their living.

This convention and major trade show in November is amazing!!! It is fun and it is easy. It can be a healing force and a launching pad. Remember, we all have the same 24 hours a day - it how you use them that makes the difference. Take a deep breath. Step out of your norm.

Come to your first or second or 10th international convention and meet your mentors or become one. Only together can we reach our dreams.

See you there November 17 - 21st!!

Upcoming Events
Nov. 5 Hot Topic: Hello Healthcare
There is a lot of information - and misinformation - floating around about the Affordable Care Act. What do you need to do to stay compliant under the new law?

Join Andy Murray of ARCSI Industry Partner SASid as he walks you through what you need to do now, what you may need to do in the future and what you should have already done to stay compliant.

Hot Topic Tuesday is always free to ARCSI members. Nonmembers are welcome to participate for a $5 registration fee. Click here to register now!
Round Tables Take Center Stage at 2013 Cleaning Convention
roundtablesWhether this is your first ARCSI Convention or your 10th, there is something for everyone at this year's round tables. Always hailed as the most popular portion of the Convention, the 2013 Convention Committee heard members' cries of "More round tables!" and implemented it this year.

The 2013 Cleaning Convention will feature three sessions of round tables on Tuesday, November 19. This is your chance to share the marketing idea that is working for you, learning about pricing and estimating, discuss software options and find out how to keep your employees motivated. The Tuesday night round tables will run from 7:30 pm - 10:30 pm.

For those of you who can't get enough of the round tables, there will be an additional session on Wednesday morning at 11:15 at the Convention Center. Here you can discuss policies and procedures, what's working in social media and where to find your next great employee.

For a full schedule of 2013 Cleaning Convention education and networking opportunities, click here.

Industry and Business News
Five Ways You May Be Undermining Your Own Authority
by Gwen Moran for

tax headacheSometimes the little things can make a big difference. For example, people who frequently use personal pronouns like "I" and "me" in small group interactions may be more viewed as more insecure than people who use more inclusive pronouns like "we" and "us," according to a new report published in the Journal of Language and Social Psychology. Those who focused on first-person language were perceived to be more concerned with themselves that with the needs of others.

But there are also a number of other habits that can be showing your discomfort in leading or otherwise undermining your management authority, says Angie Segal, a business coach with Silver Spring, Md.-based business coaching franchise, ActionCOACH.

Here are five influence-robbing tics to watch out for:

1. Laughing nervously.
Segal sees many managers to who pepper their language with nervous laughter. It's a sign of discomfort or nervousness, and it can be a serious challenge to your authority, she says.

"If you give a direction, then follow up with a little chuckle, you've indicated that what the listener heard you say was frivolous," she says. The solution is to pay attention to when you laugh and make sure that you're serious when you need to be.

2. Hitting the high notes.
The tendency to raise your intonation at that the end of a sentence so sounds like question strips your statements of authority. It's difficult for people to discern whether you're asking them a question or giving them direction, Segal says. Commonly referred to as "uptalk," it is a relatively common among young managers and often belies discomfort with their leadership roles. Recording yourself during conference calls or presentations when the pressure is on can help you identify this tendency and correct it.

3. Avoiding eye contact.
Failure to make eye contact can be a big drain on your authority. Looking someone straight in the eye while delivering instructions or news makes you seem in control and trustworthy. Failure to do so can make you seem like you're hiding something, Segal says. Always look people in the eye when speaking. If you're speaking to multiple people, work on making eye contact with as many as possible during the course of your talk.

4. Being the buddy.
Segal says that managers who are promoted to lead peers often make the mistake of being too chummy with their employees. This is a tough boundary to draw, but being everyone's best friend makes it difficult to make hard decisions and give disciplined direction when it's time to do so. This also opens the door for employees to take advantage of you, assuming you're not going to be a disciplinarian, Segal says. Speak frankly to your direct reports about your goals and expectations and, as challenging as it might be, stick to the rules.

5. Dodging responsibility.
Some managers dodge responsibility for unpopular decisions by saying things like, "I don't make the rules." Segal says this is a critical mistake for managers. When you lead people, you need to make them feel inspired about the goal. It's tough to do that when you're planting seeds of unhappiness and divisiveness. Instead, present the direction or goal in the best light possible and outline your plan for working together to accomplish it.

(This article originally appeared on Click here to see the full article.)

Don't Miss These 5 Tax Breaks
Dozens of federal tax breaks are scheduled to end on December 31 unless Congress extends them. No one knows for sure which ones, if any, will apply next year, so business owners should explore expiring rules and take advantage of them while they can. Here are some expiring breaks that may appeal to you:

Break 1: Faster write-offs for buying needed equipment

Need to upgrade your computers? Provide staff with tablets and smartphones? Add new machinery? You have two better ways to deduct your costs this year than merely depreciating the costs over a number of years:

  • Deduct up to $500,000 of the cost of qualified equipment (whether new or pre-owned) this year as long as you're profitable. Next year, the deduction limit is scheduled to be $25,000.
  • Deduct 50% of the cost of new qualified equipment, even if it adds to or creates a business loss. Next year, this deduction is set to disappear entirely.

Note: You can use either break even if you finance your purchase in whole or in part.

Break 2: Faster write-offs for improving your facilities

Usually when you make capital improvements to your workspace, the cost can only be depreciated over a period of 39 years. However, for improvements to leaseholds (by the lessor, lessee, or subleasee), restaurants, and retail establishments, you can use any or all of the following rules as long as the improvements are completed before the end of this year:

  • $250,000 first-year expensing for eligible improvements
  • 50% bonus depreciation for eligible improvements
  • 15-year amortization period for any costs not deducted with first-year expensing or bonus depreciation

Break 3: Tax credits for hiring certain workers

If you need more employees on your payroll and have projected the cost of this hiring after factoring in future health care obligations, think about hiring from certain targeted groups. Doing this may entitle you to a tax credit that can be used to offset your tax bill:

  • Work opportunity credit for hiring certain disadvantaged workers, including certain veterans. Make sure that you timely submit IRS Form 8850 Download Adobe Reader to read this link content to your state work force agency to get eligible workers certified as entitling you to the credit.
  • Indian employment credit if you hire an enrolled member, or spouse of an enrolled member, of an Indian tribe who performs services within an Indian reservation.
  • Empowerment employment credit if your business is located within a federally-designated empowerment zone.

The amount of each credit and eligibility rules vary, but each requires that you hire an eligible employee before the end of this year.

Break 4: Exclusion for gain on certain stock

If your business is a C corporation involved in technology, manufacturing, retail, or wholesale and is seeking new investors, consider issuing new stock before the end of the year. If the stock meets the definition of qualified small business stock Download Adobe Reader to read this link content and investors hold it for more than five years, then all of their gain will be tax free. Stock issued next year will give investors only a 50% exclusion for their gain unless the current 100% exclusion is extended.

Note: You can issue qualified small business stock to employees as payment for services (i.e., year-end bonuses) to enable them to reap tax-free returns.

Break 5: Tax credit for doing research

If your company does research to create a new product, you may be eligible for a tax credit of up to 20% of increased research expenses. This credit is set to expire at the end of this year unless Congress extends it. While an extension is probable-the research credit has been extended 14 times since its inception in 1981-it's still smart to use the credit while you can.

Convention Countdown
The 2013 ARCSI Cleaning Convention is only 30 days away. Are you missing this opportunity to invest in and grow your home cleaning company? Here is a taste of what will be covered at this year's Convention in Las Vegas November 17 - 21. Register today!
  • Hiring Winners (Not Whiners) by Mel Kleiman of Humetrics
  • Conflict Resolution by Chris Osborne of The Biz Library
  • Creating a Place People Want to Work with Derek Christian and Liz Trotter of The Cleaning Business Builders
  • Marketing Without Money, moderated by Nancy Holekamp of Maid in Texas
  • Building Your Million Dollar Brand, moderated by Kevin Atto of San Diego Pro Cleaning
  • Your Systemized, Scalable and Scramble-Free Business with Renee O'Brien of SharpChip Consulting
  • It's An Inside Job! by Sharon Tinberg of Rag to Riches
  • Employee Incentives by Patrick Irwin of Windsor Home Cleaning

You'll also have hours of networking opportunities like the ARCSI Round Tables and the President's Reception to learn from your peers and get answers to your burning questions.

Don't be left out! Register today by clicking here.

more Calendar

Hot Topic Tuesday: Enjoy Labor Day!

Hot Topic Tuesday: CONVENTION WEEK!


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