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September 29, 2017 Residential Cleaning Connection Newsletter
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 Volume 8  |  Issue 9 

What Happens in Vegas . . .


By RJ Patel, Chair, ISSA Residential Cleaning Council


First and foremost, for those of you affected by the hurricanes in Houston, Florida and Georgia, we missed you! Secondly, if you were not able to attend the show, we missed you too! Whilst Asha and I were in Las Vegas for the show, we were happy to provide our home for 16 people whom had to evacuate – 5 people were relatives (family) and 11 were ARCSI members (family). I say this not to impress you, but to impress upon you that ARCSI has a heart and the mindset to help others.


The 2017 Show is one of the ways we help each other. Our Show Committee, led by Amy Wiggs King, volunteered their time and talents to put together a great educational forums as well as networking opportunities. Thank you Amy and Committee!


Last October, the ARCSI membership voted by 98% to merge with the ISSA. When associations merge, previously separate groups of people must join forces and work together. This fusion of work styles, office traditions, and organizational structures, and cultures both critical to the success of a merger and the hardest to navigate. And all this was accomplished last year to benefit the members of the associations. Let’s all take a moment to congratulate the ISSA and ARCSI staff for working to make this transition happen so smoothly! Is everything perfect? As a business owner I have learned there is no ONE thought that can be labeled “PERFECT”! Therefore, we can measure the progress from 2016 and see if we are headed in the right direction or not!


  ARCSI 2016
(as of 11/1/16)
ARCSI, A Division of ISSA
(as of 8/30/17)
 Membership  545 671 
 Show Attendees  309  330
 New Attendees for 2017 53   85



We have arrived!


Another visible difference was the Residential Cleaners Pavilion. Our industry partners and we were placed in one area which showed strength in numbers. It was nice when groups came by the Pavilion periodically and took notice of our presence. Thank you ISSA and to all our partners!

Give us a Hand!


There’s always room for improvements. How can we make the 2018 Show in Dallas, Texas, better? By you calling me or emailing me with your feedback from the 2017 Show or any previous ones you’ve attended. Your constructive input (The Hand) will provide the guidance for a fantastic and productive time together.


RJ Patel

C: 404-630-6998





NEW FOR 2018:


2018 ISSA Leadership Summit

Loews Ventana Canyon Resort | April 19-21, 2018


Presented by:
ISSA Building Service Contractors Council and ARCSI, A Division of ISSA


Discover the secrets of successful leadership to help improve your bottom line. This three-day professional development program was created for owners and key executive staff of residential and commercial cleaning companies. Visit sunny Arizona and bring back fresh ideas for your business!

  • Experienced business leaders will walk you through:
  • Developing business strategies
  • Achieving personal career goals while building on professional relationships
  • Winning over the digital-age consumer
  • And more!

Register now to take advantage of Early Bird Pricing! 


Register Now



October 3, 2017 Hot Topic Tuesday:
Ask the Expert: Cyber Liability Insurance

1 pm Eastern/12 pm Central/10 am Pacific
Moderator: Laura Bianchini, Moody Insurance


This is your chance Ask the Expert about Cyber Liability Insurance for your business. Often overlooked but you keep your customers’ personal information on your business computers. What would happen if that information was compromised. This is just one of the many ways technology can be your enemy than your friend.


Laura will discuss the key aspects of this policy including:

  • Network Security Liability
  • Privacy Liability
  • Media Liability
  • Regulatory Liability
  • Crisis Management
  • Data Recovery
  • Business Interruption
  • Cyber Extortion
  • Technology Services/Products & Professional Errors & Omission Liability Technology


Our expert is Laura Bianchini of Moody Insurance. She will explain the importance of this coverage. Bring your questions: Hot Topic Tuesday is an interactive call!


Register Now





Another Show in the Books!

Another ISSA/INTERCLEAN has come to a close. This marks the first year that ARCSI, A Division of ISSA was an official part of the Show. And we were proud to be there!


The evaluations were once again overwhelmingly positive, with attendees raving about the education offerings. Thank you to all of our speakers whose commitment to excellence was evident in the time they took to prepare for this event. We couldn’t be more proud of the Residential Cleaning Connection track that was available at this year’s show.


One first-time attendee shared with us that this event has already had an impact on their business and they hadn’t even left the show yet!


As RJ Patel, the chair of the ISSA Residential Cleaning Council in closing the Residential Cleaning Connection’s last session, “Since Sunday, we have been able to network with each other and attend many sessions. I hope this time has provided knowledge and information that you can take back with you.”


Plans are already underway for the 2018 ISSA/INTERCLEAN North America in Dallas October 29 - November 1, 2018.


Plan to be there? Preregister for the event today!







The Future of the Home Services Industry, Part 1

By Derek Christian


How Google, Amazon, and others are battling it out to control our marketplace


There is a battle taking place that will have huge effects on the home services industry. This battle is taking place on two seemingly unrelated fronts, but the trends are coming together in a way that will reshape how services are delivered to the home owner.


Read the full article at




Kristen Hadeed Shares Her Story in Forthcoming Novel

When Kristen Hadeed posted an ad on Craigslist offering to clean houses her junior year of college, conveniently for the same price as a pair of jeans she fancied, she didn’t think it would lead to starting and growing her own company, Student Maid. Since then, Student Maid has employed hundreds of students and is widely recognized for its industry-leading retention rate and its culture of trust, accountability, and compassion.


On sale soon is PERMISSION TO SCREW UP --  the inspiring story about how Kristen learned to lead, not despite her mistakes, but because of them. As she took her business from living-room-based startup to local powerhouse, Kristen made almost every mistake in the book: giving out hugs instead of feedback, fixing employee errors instead of enforcing accountability, and throwing parties instead of cultivating meaningful relationships. But, when things weren’t working and failure seemed imminent, Kristen turned her problems into opportunities to learn and grow.


PERMISSION TO SCREW UP follows Kristen’s journey to build a company in which people are happy, loyal, productive, and empowered—even while scrubbing toilets. Though she started as an almost comically inept boss, Kristen is now a sought-after CEO who teaches others how to lead by rejecting perfection and embracing mistakes.


And a decade later, Student Maid is thriving.


Kristen Hadeed is the founder and CEO of Student Maid, a cleaning company that hires students. She spends much of her time helping organizations across the country improve their own workplace cultures. This is her first book. She lives in Gainesville, Florida.


More at and

Pre-order your book now on Amazon!







ISSA Recognizes Cleaning Industry’s Most Innovative Products and Services with 2017 Innovation Awards

The ISSA Innovation Award Program recognizes the cleaning industry’s most innovative products and services as voted on by cleaning-industry distributors, building service contractors, in-house service providers, and residential cleaners.


Entries are organized into five categories:

  • Cleaning Agents
  • Dispensers
  • Equipment
  • Services and Technology
  • Supplies and Accessories

The winners of the ISSA Innovation Category awards were announced September 11, during the ISSA Lunch and Learn session at ISSA/INTERCLEAN. Category awards are the result of online voting that took place the two months prior to the event. One winner from each category took home the illuminated trophy:

  • Cleaning Agents: Stone Floor Protection System by 3M Commercial Solutions Division
  • Dispensers: enMotion® Flex Paper Towel System by GP PRO
  • Equipment: Doodle Skate by Square Scrub
  • Services & Technology: Business Intelligence Software by CleanTelligent Software
  • Supplies & Accessories: Self-Cleaning Surfaces for Travel and Hospitality by NanoTouch Materials







ARCSI Recognizes Award Winners at ISSA/INTERCLEAN


ARCSI was thrilled to recognize the winners of the 2017 Professional Image Awards in a ceremony on the show floor at the 2017 ISSA/INTERCLEAN in Las Vegas on Wednesday, September 13.








Harmony Clean Inc.
Debi Sarandrea and Vicki Brown
Doylestown, PA


Custom Maid
Tresha McCarty
Owasso, OK


Maid Bright
Yusuf Mehmetoglu
Sterling, VA


A-1 Residential Cleaning
Jillian Tafeen
Ventnor, City, NJ



ARCSI presented its major awards at the ceremony, recognizing two individuals who clearly stand out in a crowd for the for the work they do.


Irene Trujillo (left) and Nikki Irwin (right) show off their awards at the Chairman's Gala.PERFECTCLEAN PROFESSIONAL CLEANER OF THE YEAR
Irene Trujillo, Helping Hands Cleaning Services, Elmhurst, IL

Gosia Baran, owner of Helping Hands Maid Services in Elmhurst, IL, proudly nominated Trujillo for this award for going above and beyond time and again on the job. “Many times, she puts in 60 hours a week because we are in a bind with last minute calls, or to cover for someone who had to leave early,” Gosia said. “On one occasion, she even cancelled her vacation because we had too much work and not enough employees. What a commitment on her part!”


Nikki Irwin, The Cleaning Pros, Odessa, FL

Chuck Terpstra, owner of The Cleaning Pros in Odessa, FL, finds Nikki’s presence at the company invaluable. “Nikki’s dedication and professionalism has helped The Cleaning Pros continue to grow financially and has helped each employee grow individually,” Chuck said. “Personally, she has grown from an office assistant three years ago to general manager today because of her hard work and determination. She is dedicated to make the Cleaning Pros both a financial success and a premier place to work.”


Congratulations to all our winners for 2017! Look for a full photo recap of the event coming soon to the ARCSI website.




Rohan Gilkes Makes The Root 100

Congratulations to Rohan Gilkes for making The Root 100. The Root 100 is an annual list of the most influential African Americans, ages 25 to 45. They are recognized for being innovators, leaders, public figures and game changers whose work from the past year is breaking down barriers and paving the way for the next generation.


Rohan, co-founder, CEO at Innclusive, was honored as the “serial entrepreneur has created multiple million-dollar businesses, but Gilkes is best known for calling out Airbnb's lack of protections for travelers of color and founding Innclusive.”



Raleigh Cleaning Company Wins “Best of the Best” from Wake Forest Weekly

Raleigh Cleaning Company, Inc. recently won “the Best of the Best from Wake Forest Weekly for Best House Cleaning. This is the third straight win for Nina Fenwick’s company. “SO BLESSED to have such an amazing staff and set of clients,” Fenwick said on Facebook. “Thank you everyone who voted! Raleigh Cleaning Company is WINNER for Best House Cleaning!”







Hawaiian Cleaning Company for Sale

Established cleaning service selling located on Hawaii Island. We have over 100 recurring clients and we do over $400K in sales per year. Business has an office manager and 10+ employees. There is a lot of room for growth and expansion on the island. Owner is motivated to sell, she wants to move back to Colorado to be closer to her family.


Hawaii Island is an island that is growing fast in population. It is still affordable to live on Hawaii Island, which makes it a very desirable place to settle in Hawaii. 


Contact for contact information.  




Welcome to

Residential Members



  • Marisel Ballard, Trustworthy Cleaning Services, Austin, Texas  

  • Lisa Ciao, Maid for You, Warminster, Pennsylvania
  • Mercedes Cullian, Clean House California, Vallejo, California
  • Cheri Gausso, The Cleaning Girls
  • Lawanda Hall, Fit for Cleaning, Olney, Maryland
  • Je Kang, Cedar Cleaning Company, Fairfax, Virginia
  • Angella Linton, Angel Cleaning & Laundry, Orleans, Massachusetts
  • Dawn Wilcox, Michigan Maid Cleaning Authority, Westland, Michigan  




What Happens in Vegas . . .


NEW FOR 2018: 2018 ISSA Leadership Summit


October 3, 2017 Hot Topic Tuesday: Ask the Expert - Cyber Liability Insurance


Another Show in the Books!


The Future of the Home Services Industry, Part 1


Kristen Hadeed Shares Her Story in Forthcoming Novel


ISSA Recognizes Cleaning Industry’s Most Innovative Products and Services with 2017 Innovation Awards


ARCSI Recognizes Award Winners at ISSA/INTERCLEAN


Rohan Gilkes Makes The Root 100


Raleigh Cleaning Company Wins “Best of the Best” from Wake Forest Weekly


Hawaiian Cleaning Company for Sale


Welcome to New Members





















more Calendar

Hot Topic Tuesday: Enjoy Labor Day!

Hot Topic Tuesday: CONVENTION WEEK!


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