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2017 Residential Benchmarking Survey

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The ARCSI/ISSA Residential Cleaning Benchmarking Study was initiated by the Association of Residential Cleaning Services International (ARCSI), a division of ISSA, the worldwide cleaning industry association, and conducted by Maximum Performance Group. The purpose of the study was to gather information and identify trends about residential cleaning service companies.


ARCSI and ISSA engaged Jeff Gardner of Maximum Performance Group, LLC, and Dr. Shawn Green of Aurora University to help develop the questions, interpret the results from the survey, and prepare this report.


This report provides a detailed account of the aggregated survey results, which were derived from unique survey questionnaires that residential cleaning service company representatives completed in late spring 2017.

Highlights of the Survey
  • Finding and retaining a trained workforce continues to be the top challenge for residential cleaning companies.
  • Given the strength of the economy, several agencies predict significant growth for the industry through 2020, particularly as homeowners tend to no longer view having their homes cleaned by a professional as a luxury. Rather, new clients tend to view house cleaning as a need due to time and health concerns.
In addition to recruiting and retaining quality employees, survey respondents ranked acquiring new business/customers and maintaining profitable margins as other top challenges.
The survey is full of other great information such as employee wages, labor costs, benefits and more. The report can help you plan for the future and learn more about the industry .
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